Delivery & Returns
We aim to deliver next day (Mon-Fri) in the UK, 2-3 days within Europe and 2-5 days rest of the world. Orders placed after 3pm may take an extra day to deliver. Please note, during busy periods such as Christmas, deliveries may take a little longer. In the event of a delay shipping we will advise you by email as soon as possible.
All UK shipments are charged at £4.95 per order - free over £99.00
All European orders are charged at €12.50 per order - free over €185.00
All orders to rest of world are charged at £19.95 per order - free over £200
We are happy to accept returns for exchange or full refund of the product price on all ful price product (anything bought in the sale can be returned for a credit note). PLEASE enclose a note so we know if your return is an exchange or a refund. This will speed up the service we give you.
Returned items must be in new condition, complete with ALL packaging that they came in [box, labels, accessories etc] as returns need to be acceptable to be returned into stock. Please pack with due care to protect the packaging of the item returned.
Please enclose the original shipping label, return within 14 days of receipt, and mark packaging clearly as RETURNED GOODS
RETURNS FROM OUTSIDE THE UK - mark any customs forms etc, and the package, as RETURNED GOODS
Returned goods remain your property until we receive them back in new condition. For your own security, use registered mail for your return.
NOTE - please enclose or include the original shipping label as this helps us identify your order and process your return more quickly.
THE MANDON STORE (RETURNS)
41 Tower Street